Using the ATX Knowledge Library
The ATX Knowledge Library is a valuable tool for all users. It contains answers to the most frequently-asked questions as well as critical and timely information from the IRS and other agencies.
To access the ATX Knowledge Library:
- Visit cchsfs-atx.custhelp.com.
- Click Knowledge Library.
Knowledge Library - Home tab
Knowledge Library Tutorial
The Knowledge Library Tutorial is the fastest way to learn how to use the Knowledge Library, and is a wonderful resource for advanced search tips.
To access the Knowledge Library Tutorial:
- Access the MyATX Solution Center by going to www.MyATX.com in your Web browser.
The MyATX Solution Center appears.
- Under the How to Use Your Solutions Center heading, click Knowledge Library Tutorial.
Searching the Library
To search the Knowledge Library:
- Enter the applicable product name and a few key words describing what you need.
- Click Search or press Enter.
Click Advanced Search for more options/settings for your search and results.
Library Entries
The pages that appear in your search results resemble a typical results page from any search engine (such as Google). Click the desired answer(s) for more information on a particular topic.
To search within the summaries on a page of results, press Ctrl+F on your keyboard, or select Find (on This Page) on your browser's Edit menu. Enter a term you expect to find in the search box. Find will take you to each occurrence of that term. Click Find Next to move to the next occurrence.
See Also: